Assignment Objectives Demonstrate the various communication strategies, including verbal, nonverbal, written, and listening necessary in various business settings Describe what exceptional customer service looks and feels like for a customer and the importance of maintaining happy employees Explain the organizational benefits of great customer experiences, as well as ways to convert a negative experience into a positive one 1000 word Face to Face—You and Your New Job in Customer Service You have assumed a new role in customer service at United Booksellers. The organization has been heralded for its high-quality service and friendly atmosphere. The facilities are nice, and the efficiency and helpfulness of the employees are notable. Each store has its own coffee shop where patrons can relax and read. The organization employs 3,000 people and provides extensive customer service training before employees are allowed to interact with customers. Assignment Details Answer the following questions in your paper: Are there any indicators of United Booksellers’ service culture? If so, what are they? As an employee of United Booksellers, in what ways do you feel that you could contribute to the organizational culture? If you were a customer, what kind of service would you expect to receive at United Booksellers? Why? Please submit your assignment. For assistance with your assignment, please use your text, Web resources, and all course materials.
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