Training programs for training staff and line managers

1. Which of the following training programs is most likely to be provided by the training staff, line managers and co-workers

  1. On-the-Job Training
  2. Orientation Training
  3. Diversity Training
  4. Management Development

1 points   

QUESTION 2

1. Which one of the following is an effective way to conduct a needs analysis?

  1. Survey top leadership on organizational needs.
  2. Train employees to use technology more productively.
  3. Get feedback from managers in identifying problems and concerns.
  4. Apply the rules and regulations on discrimination to the training process.

1 points   

QUESTION 3

1. Which one of the following is a form of on-the-job (OJT) training?

  1. Job Enlargement
  2. Job Enrichment
  3. Job Rotation
  4. Realistic Job Preview

1 points   

QUESTION 4

1. The four steps of training in ordinary sequence are

  1. benchmarking, course development, needs assessment and feedback.
  2. needs assessment, benchmarking, course development and evaluation.
  3. needs assessment, course development, delivery and evaluation.
  4. benchmarking, course development, feedback and delivery.

1 points   

QUESTION 5

1. The longest and most difficult method for evaluating training effectiveness is

  1. surveying participants about their satisfaction with the training program.
  2. identifying exactly what knowledge and skills participants learned in the training.
  3. measuring participants’ changes in behavior on the job.
  4. determining trainees’ achievement of objectives and contributions to the organization.

1 points   

QUESTION 6

1. Management development is intended for

  1. entry level employees.
  2. executives and vice presidents.
  3. professional level employees.
  4. older minority employees.

1 points   

QUESTION 7

1. Which one of the following is used in management development programs?

  1. A Management Inventory
  2. A Job Analysis
  3. A Career Development Plan
  4. On-the-Job Training

1 points   

QUESTION 8

1. Mentoring and coaching are

  1. training methods for solving problems.
  2. comparable to psychological counseling.
  3. included in employee assistance programs.
  4. development approaches emphasizing one-to-one learning.

1 points   

QUESTION 9

1. The management development method designed to give an individual broad experience through exposure to many different areas of the organization without ultimate accountability is called

  1. understudy assignments.
  2. job rotation.
  3. web-based training.
  4. classroom training.

1 points   

QUESTION 10

1. Which one of the following management development methods simulates a realistic situation that involves decision-making on a daily basis?

  1. Classroom training.
  2. In-Basket technique.
  3. Case studies.
  4. Web-based training.

1 points   

QUESTION 11

1. Which one of the following provides a setting of a company and its environment that requires teams of players to make decisions involving company operations in competition with other teams?

  1. In-Baskedt Technique
  2. Adventure Learning
  3. Business Simulations
  4. Succession Planning

1 points   

QUESTION 12

1. Which one of the following is a method using trained observers to evaluate various personality traits of participants based on the performance in specially chosen exercises?

  1. Assessment Centers
  2. Career Centers
  3. Understudy Assignments
  4. Adventure Learning

1 points   

QUESTION 13

1. The correct sequence of phases in organizational development is

  1. evaluation, strategy planning, education and diagnosis.
  2. education, strategy planning, diagnosis and evaluation.
  3. strategy planning, diagnosis, evaluation and education.
  4. diagnosis, strategy planning, education and evaluation.

1 points   

QUESTION 14

1. Which one of the following looks at careers through the eyes of individual employee?

  1. Career development.
  2. Career planning.
  3. Organizational development.
  4. Organizational planning.

1 points   

QUESTION 15

1. Which one of the following addresses the specifics of progressing from one job to another in the organization?

  1. Career self-management.
  2. Succession planning.
  3. Career pathing.
  4. Management development.

1 points   

QUESTION 16

1. The point in a career when the likelihood of additional hierarchical promotion is very low is identified as

  1. career pathing.
  2. a career plateau.
  3. a career-related myth.
  4. outplacement.

1 points   

QUESTION 17

1. Which one of the following is most true about performance management systems?

  1. Any kind of a performance appraisal is better than no performance appraisal.
  2. Supervisors need little training in how to conduct effective performance appraisals.
  3. HR departments develop the systems while managers implement the practice.
  4. Performance appraisals need not follow EEO guidelines required for employee selection.

1 points   

QUESTION 18

1. Performance appraisal

  1. involves only the relationship between employee and supervisor or manager.
  2. affects nearly all of the human resource management functions.
  3. is frequently used by employees in career planning and development.
  4. is of more value at lower levels than higher levels in an organization.

1 points   

QUESTION 19

1. Which one of the following is directly related to an appraisal of an employee’s achievement of goals

  1. Traits such as attitude and initiative.
  2. Behaviors such as leadership role and teamwork.
  3. Possession of technical knowledge and skills.
  4. Management by objectives.

1 points   

QUESTION 20

1. The person with primary responsibility for conducting a performance appraisal is the –

  1. immediate supervisor of an employee.
  2. edmployee’s peers and colleagues.
  3. subordinates of the employee.
  4. company management using customer feedback.

1 points   

QUESTION 21

1. BARS are based upon

  1. work standards.
  2. job-related and personal characteristics.
  3. specific behavioral anchors.
  4. comparisons with the performance of other employees.

1 points   

QUESTION 22

1. Which one of the following requires that the evaluation describe an employee’s performance in written narrative form?

  1. Critical Incident Appraisal
  2. Checklist
  3. Forced Choice Rating
  4. Behaviorally Anchored Rating Scales

1 points   

QUESTION 23

1. Which appraisal method requires the rater to compare the performance of employees and place a certain percentage of employees at various performance levels?

  1. Alternation Ranking
  2. Forced Distribution
  3. Paired Comparison Ranking
  4. Forced Choice Rating

1 points   

QUESTION 24

1. Evaluating employee performance based on a single prominent characteristic that influences the rater’s judgment on each separate item in the performance appraisal is identified as –

  1. the halo effect.
  2. leniency.
  3. central tendency.
  4. stereotyping.

1 points   

QUESTION 25

1. Which one of the following is used most frequently for production employees as a form of goal setting?

  1. Central tendency.
  2. Halo effect.
  3. Recency.
  4. Work standards.

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